Privacy Policy

Last updated: 26 January 2026

Hi Spec Scotland (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly.

1) Who we are

This website (hispecscotland.co.uk) is operated by Datarush Ltd as a trading style Hi Spec Scotland, providing marketing services on behalf of HI-SPEC WINDOWS AND DOORS LTD (Company Registration SC654599).

Contact details (privacy enquiries):
Email: info@hispecscotland.co.uk
Address: Units 7–8 Morris Park, 37 Rosyth Road, Glasgow, G5 0YD

ICO registration reference: ZB478987 (data protection fee register reference).

In most cases, HI-SPEC WINDOWS AND DOORS LTD will be the “data controller” for enquiries that relate to surveying, quoting, supplying, and installing windows/doors/conservatories. Datarush Ltd may process data to provide marketing/website and lead-handling services.

2) What personal data we collect

Depending on how you contact us, we may collect:

  • Identity & contact details: name, email, telephone number, address, postcode.

  • Enquiry details: information you submit via forms, phone, email, or messages.

  • Technical data: IP address, device/browser info, pages visited, referral source.

  • Cookie/consent preferences: your cookie choices and consent status.

  • Call data (if used): call recordings or notes for training/quality (where applicable and disclosed at point of call).

3) How we use your data

We use your data to:

  • Respond to enquiries and arrange surveys/appointments.

  • Provide quotes and information you request.

  • Deliver services (where you become a customer), including aftercare and support.

  • Improve our website and measure performance (analytics) where consent is given.

  • Send marketing communications only where permitted (consent or legitimate interest, and you can opt out any time).

4) Lawful bases for processing

Under UK data protection law, we rely on one or more of:

  • Consent (e.g., optional marketing; non-essential cookies).

  • Contract / steps before contract (e.g., providing a quote, booking a survey).

  • Legitimate interests (e.g., responding to enquiries, preventing fraud, basic analytics where permitted, service improvement).

  • Legal obligation (e.g., accounting/tax records).

(UK GDPR / DPA 2018 framework, as amended by the Data (Use and Access) Act 2025).

5) Who we share your data with

We may share personal data with trusted third parties only as needed, such as:

  • HI-SPEC WINDOWS AND DOORS LTD (to respond to your enquiry and deliver services).

  • Installers, surveyors, suppliers, and subcontractors involved in your project.

  • IT/hosting providers, email systems, and security providers supporting the website.

  • Analytics/advertising platforms only where consent is in place (and configured accordingly).

  • Professional advisers (accountants/legal) and regulators where legally required.

We do not sell your personal data.

6) International transfers

Some suppliers (e.g., analytics or email platforms) may process data outside the UK. Where this happens, we use appropriate safeguards such as UK adequacy regulations or standard contractual protections.

7) How long we keep your data

We keep data only as long as necessary:

  • Enquiries/leads: typically up to 24 months after the last contact (unless you become a customer or request deletion earlier, where lawful).

  • Customers / transactions: typically 6 years to meet tax/accounting obligations.

  • Marketing: until you opt out, or we refresh/clean lists.

8) Your rights

You may have rights to:

  • Access your data, correct it, delete it, restrict processing, object, and data portability (where applicable).

  • Withdraw consent at any time (this won’t affect processing already carried out).

To exercise rights, email info@hispecscotland.co.uk.

9) Cookies and similar technologies

We use cookies to:

  • Make the website work properly (essential cookies).

  • Measure usage and improve performance (analytics).

  • Support advertising/remarketing (where used).

Where required, we use a cookie consent tool so you can accept/reject non-essential cookies and change your preferences later.

10) Security

We use appropriate technical and organisational measures to protect personal data, including access controls and security monitoring. No method of transmission is 100% secure, but we take reasonable steps to protect your information.

11) Complaints

If you have a concern, please contact us first. You can also complain to the Information Commissioner’s Office (ICO) (UK regulator for data protection).

12) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.